PhilHealth assures uninterrupted frontline services amid gov’t-wide energy conservation measures
The Philippine Health Insurance Corporation (PhilHealth) assured members that all frontline and hospital-based services will continue operating on a regular five-day schedule even as the agency implements adjusted work arrangements for select administrative and back-office personnel beginning March 9, 2026.
Under the arrangement, administrative and back-office personnel will observe a compressed onsite schedule from Monday to Thursday, with a 10-hour workday. Meanwhile, frontline offices and critical operational units will maintain their regular Monday-to-Friday operations to ensure uninterrupted service to members.
PhilHealth guaranteed members that the following services will remain fully operational throughout the five-day workweek:
1. PhilHealth CARES Nurses and P-Malasakit personnel in hospitals
2. Local Health Insurance Offices (LHIOs), PhilHealth Business Centers, Satellite Offices, and Hospital Desks
3. Claims Processing (Benefit Administration Section) and Information Technology (IT)
4. Legal and Field Operations
While administrative personnel will observe a compressed onsite schedule, PhilHealth emphasized that personnel will remain reachable and responsive on Fridays for urgent operational requirements and member concerns.
The adjusted work arrangement forms part of the government’s nationwide energy conservation efforts in response to rising global oil prices and is in compliance with Malacañang Memorandum Circular No. 114, which directs government agencies to adopt flexible work arrangements to reduce fuel consumption and electricity use by 10 to 20 percent.
Dr. Mercado underscored that the agency’s commitment to public service remains constant despite the adjustments.
“The efficiency offered by this arrangement must translate into better, more focused service delivery,” added Dr. Mercado. “Our digital portals and frontline desks remain your reliable partners in health, every day of the business week.”
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