SEC launches unified online ticketing system with real-time tracking
Transacting with the Securities and Exchange Commission (SEC) just got easier, as the Commission launched its upgraded online ticketing system that now covers all services and allows for the real-time tracking of the status of inquiries or complaints.
The Commission on December 4 launched the upgraded iMessage, its web-based ticketing system for managing and processing public inquiries, complaints, incidents, and requests, which can be accessed at https://imessage.sec.gov.ph/.
iMessage centralizes the online submission of queries and complaints to the SEC, providing a unified workflow for the efficient assignment, monitoring and resolution of inquiries, service requests, as well as complaints.
iMessage enables users to track the status of their tickets in real-time and features an option that allows them to directly contact the divisions or departments where their requests are pending.
“Streamlining our requirements and processes has been one of our top priorities as part of our commitment to further improving the ease of doing business in the country and elevating the quality of the public services we deliver,” SEC Chairperson Francis Lim said.
He added: “iMessage helps the SEC process requests, inquiries, reports and complaints in a more organized and efficient manner, allowing us to deliver our services to our stakeholders without delays while promoting transparency and accountability in every step. At the same time, iMessage allows the transacting public to track the status of their inquiries, requests or complaints in real time, and ensure that their transactions are processed within the prescribed periods and in accordance with the established procedures.”
To access iMessage, users are required to sign in using their account under the Electronic SEC Universal Registration Environment, or eSECURE. Once logged in, the user needs to enter the service they want to avail and fill out the rest of the form.
To check the ticket status, the user needs to go to the tickets tab to view the list of every ticket filed. By clicking the ticket reference number, the user can access the thread which contains the entire history of the request.
iMessage also features a reply option which allows the user to send a message directly to the department assigned for their query, and attach files, as needed.
iMessage is available for services offered by all offices and departments in the SEC Headquarters in Makati City, and extension offices in Baguio, Ilagan, Laoag, Tarlac, Lipa, Legazpi, Iloilo, Cebu, Bacolod, Tacloban, Zamboanga, Koronadal, Davao, Cagayan de Oro, and Butuan.
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